The funds came from an online exchanger — carrying someone else's coin history. WhiteBIT blocked the deposit under AML. We proved the client a bona fide recipient and reopened withdrawal in 8 days.
Anonymized case. A similar situation does not mean the same outcome or timeline.
A deposit from an online exchanger hit the AML filter — WhiteBIT closed withdrawal pending proof of the coins' origin.
The client moved BTC from an online exchanger — a routine operation he had done before. But the exchanger-side coin history proved problematic: the AML system flagged the deposit and closed withdrawal.
The client cannot control an exchanger's coin history: he paid for a lawful deal and did not choose which coins would arrive.
Deposit flagged by the AML system; funds on balance, withdrawal blocked.
Flagged coins stay blocked pending review; which part of the chain raised the question, the exchange won't say.
Proof of the deal with the exchanger, the transfer history, documents on the client-side source of funds.
Located the flag's source: the problem coin history sat with the exchanger, not the client's operations.
Separate the deal from the coin history: the client paid for a lawful exchange — the coins' past is not his responsibility.
Confirmed the deal with the exchanger and the client's source of funds; mapped the transfer before deposit.
Passed the position to WhiteBIT compliance and closed follow-ups — until the block was lifted.
WhiteBIT lifted the block — funds released, withdrawal available again.
Showed where the problem history arose — outside the client's operations.
The deal split from the coins' foreign history — the position's core.
Package built and filed without pauses — block lifted in 8 days.
A similar situation does not mean the same outcome — the result depends on case details and the platform's decision. Client data is never disclosed.
Describe your situation — we study the case, ask clarifying questions and, before any work, say if we take it and on what terms.